Refund policy

   RETURNS / EXCHANGES

     

    1. How to log a return / exchange
      1. Email us on ntongacreations@gmail.com with your order number and contact details
      2. Repackage the item with the original swing-ticket attached for collection
      3. We will arrange a collection of the item with our courier
      4. Please do not return the item with Postnet or another courier – we will arrange the collection on your behalf.

     

     

    RETURNS/EXCHANGE POLICY – NON-DEFECTIVE PRODUCTS

     

    SALES ITEMS:

    NOTE: Sale items may not be returned for an exchange/refund under any circumstances whatsoever.

     

    NORMAL RETURNS:

     

    You will need to notify us within 7 days of your order being delivered. You may choose between a product exchange or a store voucher. If the item is in good condition and you have changed your mind, you will be responsible for courier fee in order to return the item. This cost will be deducted from the cost of the item.

    Please make sure the original swing ticket is attached  and do not wear the product. Please also ensure the item is returned in the exact condition it was received for it to qualify for an exchange/store voucher.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/voucher. If approved, your exchange/voucher will be processed within 7 working days.

    If we have made a mistake and delivered the incorrect item to you (i.e. it is not the product you purchased) please do not remove the swing ticket or try the product on. Please email ntongacreations@gmail.com to notify us of the mistake so that we can arrange collection of the product and deliver the correct item to you at our cost.

     

    WRONG SIZE:

    If you have made a mistake and ordered the wrong size, please email ntongacreations@gmail.com and we will gladly arrange the exchange. However, please note that you will be responsible for the collection fee as well as the redelivery fee of your correct size.

     

    DEFECTIVE PRODUCTS

    Please notify ntongacreations@gmail.com of the defect within 7 days of your order being delivered. We will arrange a collection of the goods and inspect the product once received,

    You will be advised whether the product can be repaired or whether it will need to be replaced. You also have the option of a store voucher. NTONGA will be liable for the delivery charges if the product has been found to be a factory defect. The decision between repairing or replacing will be that of NTONGA depending on availability and other relevant circumstances.